Refund policy

We want you to be satisfied with your MOVIXA purchase. You may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition and packaging. For hygiene reasons, socks that have been worn, washed, or removed from their original packaging in a manner that prevents resale may not be eligible for return.

Proof of purchase or your order number may be required.

Return Shipping

If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the product, return shipping costs are the customer's responsibility.

Original shipping charges are non-refundable unless the return is due to an error by MOVIXA.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item or size due to an error by MOVIXA, please contact us as soon as possible so we can evaluate the issue and make it right.

In these cases, MOVIXA will cover the applicable return or replacement shipping costs.

Exchanges

If you need a different size, please contact us. Exchanges are subject to product availability. Items must meet the return eligibility requirements above.

Refunds

Once we receive and inspect your approved return, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

How to Start a Return

To request a return, please contact us at support@movixa.us before sending the product back. Items returned without first requesting a return may not be accepted.

Please do not send returns to an address without receiving return instructions from MOVIXA first.

Contact

For questions regarding returns or refunds, contact us at support@movixa.us.